Help & support
Questions, problems or ideas? We read every message.
Contact
- Email: ben@alpercengiz.com. We usually reply within one to two working days.
- In the app: Help → Send feedback. Your message reaches us together with the app version and platform, so we can help faster.
- Something wrong in an AI answer? Use the report button under the answer; it helps us improve Kluki.
Frequently asked questions
Does Kluki give the answer?
Yes, to you, the parent. Kluki shows the solution and, step by step, how to explain it to your child with questions, hints and examples, so your child works it out instead of copying. When you check finished homework, it finds the mistakes and explains the correct way.
Who is Kluki for?
For parents of school children (roughly ages 6 to 18). The account belongs to the parent (18+); children don’t need an account.
Which grades, curricula and languages are covered?
German curricula (Berlin, Bavaria, NRW, Baden-Württemberg; other states use Berlin as a guide), Türkiye (MEB), England and the US. The app works in German, English and Turkish.
Is Kluki free?
There is a free plan to try Kluki and a Premium subscription that covers your whole family. Early families on our early access list get Premium free until 31 December 2026.
How do I cancel a subscription?
Subscriptions are billed by Apple or Google. Cancel them in your App Store or Google Play subscription settings. Deleting the app or your account does not cancel a store subscription.
What happens to my child’s photos and data?
Homework photos are sent to the AI only to create the answer and are not stored on our servers; your copies stay on your phone. Profile and activity photos never leave your phone. Details are in the privacy policy.
Can the AI be wrong?
Yes. Kluki uses Google Gemini, and AI can make mistakes. Please check important answers, and use the report button if something looks wrong. Kluki doesn’t replace a teacher.
I can’t sign in or forgot my password.
Write to ben@alpercengiz.com from the email address of your account and we’ll help you. If you signed up with Apple or Google, use the same button again.
How do I delete my account?
In the app: Settings → Delete account. Without the app, see Delete your account.